FREQUENTLY ASKED QUESTIONS

We know - you have a lot on your mind. While we strongly encourage a discussion with us for more details, here are some common questions we receive.

What is your fee? Do you take a percentage of my rent?

There's no catch – we don't take a percentage of your rent. Guests are willing to pay a premium for short-term stays, and we simply keep any amount over your requested rent.
How long are your guests staying?

Our guests, who are often remote workers or contractors, may stay anywhere from 5 days to several months. Their length of stay varies based on seasonality and their specific job requirements, with many needing accommodations for 2-3 months.
How will you guarantee the rent?

We run a business where your rent is a fundamental cost. Alongside our company signing your lease, we personally guarantee the rent. Your relationship is crucial to us, as it forms the backbone of our business. We aim to be the last tenants you'll ever need.
How do you screen guests and what is your criteria?

Many of our platforms conduct background checks and ID verification. We receive this information for each inquiry and personally decide whether to accept or decline visitors. Additionally, we ask guests about the purpose of their stay and consider their responses. Ensuring a professional and safe experience is in our best interest, as our company's reputation is always on the line.
How do you know who comes in and out of the building?

Security is our top priority. With your permission, we will install a Wi-Fi-enabled security camera on the building's exterior to ensure guests are not accompanied by any unauthorized individuals.
Do you market on platforms such as Airbnb, VRBO, etc.?

We market our properties on numerous travel booking sites, including Furnished Finder, Booking.com, Airbnb, Travel Nurse Housing, Corporate Housing, and more. These platforms serve as intermediaries between us and our guests. Our target audience includes corporate travelers, travel nurses, leisure tourists, and business professionals. We use a variety of marketing channels and employ secure screening methods to ensure a safe and professional experience for all.
How do you ensure there are no parties? What if a party occurs?

We take every measure to prevent parties or events in our units and ensure the property remains immaculate. It's in our best interest to maintain these rentals in perfect condition, as any damage or downtime affects our revenue and reputation on these platforms. To prevent disturbances, we have noise detectors monitoring the units. If noise exceeds a certain decibel level, our team is alerted, and we will promptly address the issue, asking the guest(s) to leave if necessary. While we don't anticipate this happening, we will handle any maintenance or damage that occurs.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.